Refund & Returns Policy

Returns and Refunds Policy

Effective Date: August 28, 2024

Welcome to Dynamic Lights! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns and Refunds Policy outlines how you can return your product and request a refund.

1. Return Eligibility

1.1 Timeframe
You may return products within 7 days of receiving your order. Returns requested after this period will not be accepted.

1.2 Condition
To be eligible for a return, the product must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories included.
  • Not a custom-made or personalized item, unless faulty.

1.3 Non-Returnable Items
The following items cannot be returned:

  • Products marked as non-returnable at the time of purchase.
  • Products that have been used, damaged, or altered.
  • Items not in their original packaging.

2. Return Process

2.1 Initiating a Return
To initiate a return, follow these steps:

  1. Contact Us: Send an email to support@dynamiclights.in with your order number and reason for return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Ship the Product: Carefully package the product and ship it to our return address:
  • Dynamic Lights
  • A/215, Saifee Burhani Park transit-1, Anjeerwadi, Mazgaon, Mumbai 400010
  • Return Address: (Please include your RAN in the shipping label)

2.2 Return Shipping Costs

  • Standard Returns: If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • Customer-Initiated Returns: If you are returning the product for any other reason, you will be responsible for the return shipping costs.

2.3 Inspection
Upon receipt of your returned product, we will inspect it to ensure it meets the return conditions. We will notify you via email once the inspection is complete.

3. Refunds

3.1 Processing Time
Once we approve your return, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

3.2 Refund Amount
Refunds will include the cost of the product and any applicable taxes. Shipping costs are non-refundable unless the return is due to an error on our part.

3.3 Partial Refunds
In some cases, we may issue a partial refund if:

  • The product is not in its original condition, is damaged, or is missing parts.
  • A restocking fee applies.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  1. Contact Us: Email us at support@dynamiclights.in with details of the defect or error.
  2. Return Instructions: We will provide you with return instructions and cover the return shipping costs.

6. Contact Information

For any questions or to initiate a return, please contact our customer support team at:

Dynamic Lights
A/215, SBPT-1, Mazgaon, Mumbai 400010
Email: support@dynamiclights.in

7. Policy Updates

We may update this Returns and Refunds Policy from time to time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically.

Thank you for shopping with Dynamic Lights. We value your satisfaction and are here to assist with any return or refund needs.